About General Transmission Kent WA

The business cards that helped launch General Transmission Repair

A $10 box of business cards started it all

How it started

New beginnings. A home garage. A lot of hard work.

The story behind the shop.

In 1988, Mark and Cindy lost everything they owned in a fire at their rented house. They planned to rent again, but friends encouraged them to buy a home instead.

With a fresh start in front of them, they opened their own transmission repair company and ran it from the garage of their new home. A $10 box of business cards and a Yellow Pages ad helped get the word out.

They worked hard, earned the trust of local drivers and steadily grew the business.

When Mark found a good opportunity to buy commercial property, they took the chance. The shop moved to its current location just off I-5 at Exit 149, where it has operated for more than 20 years.

The shop today

Built to get more drivers back on the road.

The facility has grown, but the way the shop operates has not changed. Every vehicle receives an individual inspection, every recommendation is explained and every repair is backed by people who stand behind their work.

General Transmission also offers free local towing with major and minor transmission repair service. Call the office to confirm availability and arrange service.

General Transmission Repair shop and transmission inventory in Kent, Washington

9 liftsReady for transmission work

10 hoursThe crew works each weekday

5 daysMonday through Friday

20+ yearsAt the current Kent facility

What you can expect

The standard has always been simple.

Find the real problem, use dependable parts, explain the work and finish the repair correctly.

Expert problem diagnosis

Top-quality brand name parts

Friendly, professional service

Your vehicle back quickly

What makes us different

We do not quote a guess.

A transmission problem cannot be priced responsibly before the vehicle is inspected. General Transmission diagnoses the cause first, then explains the findings and the cost.

Quality parts and workmanship. We use dependable parts and guarantee the quality of every transmission repair.

No phone quotes based on assumptions. We will not guess at what your vehicle's problem might be.

Every vehicle is evaluated individually. A proper inspection comes before a price quote.

You hear the results before work begins. We diagnose the problem, call you and explain the price.

Help getting the vehicle to the shop. When needed, we can arrange pickup or towing to our service center.

Trained technicians and focused work. Repairs are completed carefully and as quickly as the job allows.

You pay for what the vehicle actually needed. We bill only for the parts required for the repair.

We stand behind the repair. Our workmanship is guaranteed.

Our commitment

The business has always been about more than cars.

Fair and honest, because that is how we want to be treated.

Mark and Cindy made that decision a long time ago, and it has shaped the business ever since.

More than three decades of owning a small business and raising three children brought plenty of ups and downs. The support of neighbors and customers throughout the Pacific Northwest helped the family and the shop continue to grow.

Straight from local drivers

Service people remember.

      EXCELLENT  
   Based on 115 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Eddie H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Anyone with transmission issues, let me talk to ya. General transmission is the go to shop for repairs. Mark will treat you right and get you back on the road at a very reasonable price. I took my car there based solely on reading the reviews and once I got my car back, drove it for a week, I'm very pleased with the work he did. Yes I took a chance based on reviews but Mark received 5 stars across the board because of knowledge, professionalism, and honesty. If you need trans repairs, check out General Transmission. Tell em Eddie sent ya.
  
 
      Posted on Google  
   
   Baine T 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great experience here with Mark and Cindy! Solid service at a fair price. I’m glad to have a reliable shop nearby who can handle all of my auto issues.
  
 
      Posted on Google  
   
   Jeff W 
 
 
 
 Trustindex verifies that the original source of the review is Google. If you're looking for a trusted and very qualified repair shop whether it be a transmission repair or automotive repairs, STOP Looking.  General Transmission Repair is your place.  Mark and his team performed multiple repairs on our 2007 Chevy Avalanche and it runs and drives like it's brand new again.  We are so pleased.
  
 
      Posted on Google  
   
   Donelle S 
 
 
 
 Trustindex verifies that the original source of the review is Google. mark fixed my GMC truck right the first time they fixed a engine oil leak which is not easy to do  no more dripping oil  He also listens to your concerns about the repair his shop is my go to place  for transmission work
  
 
      Posted on Google  
   
   Brent M 
 
 
 
 Trustindex verifies that the original source of the review is Google. General Transmission is the very best place to get transmission repair. They repair and service transmissions correctly there and are affordable. They go above and beyond. Will be very happy having your transmission serviced or repaired at General Transmission!
  
 
      Posted on Google  
   
   John H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Not only did General Transmission do an excellent job rebuilding my transmission, Mark made a house call to follow up on the repair. These guys are the best.
  
 
      Posted on Google  
   
   Ben R 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mark and his beautiful wife have rebuilt 2 transmissions for me. I cannot recommend Mark with any thing but high praise. He uses quality parts and his jobs last. The transmission in my F350 was good for 10+ years until it was totalled. My Jeep transmission has been good for over a year. My daughter needs transmission work and we will take it to General Transmission. Thanks, Ben
  
 
      Posted on Google  
   
   Dave S 
 
 
 
 Trustindex verifies that the original source of the review is Google. They, and especially Mark, are very knowledgeable and professional . I feel confident the work was done right and will last a long time. You do not leave every repair shop with that confidence. Communication was good, explanations of cost and options were thorough. Good shop with a good owner.
  
 
      Posted on Google  
   
   Scott V 
 
 
 
 Trustindex verifies that the original source of the review is Google. These guys rock! Trustworthy and honest! I will be recommending them to all my friends and family!
  
 
  
  
 
 
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