"Courteous, Professional, Honest...
**If you think hiring a professional is expensive, see what happens when you hire an amateur first**"

My van had transmission problems for two years. I did everything I could to treat it gently, but a week before Christmas my van broke. It would only drive in reverse.

Not having enough money to pay to get the job done twice, I carefully selected General Transmission because of their documented history doing more than they were required to do and that they have stood behind their work even when they have the option not to. One reviewer was outside of the warranty period and Mark repaired at no charge anyway (check out the Google posting from Elizabeth on 02/08/2021).

They did everything they said they would do (follow-up, stayed within the estimate)

• They did more than they had to do (applied a coupon that was on the website without me bringing it up).
• When they heard I was making childcare arrangements to get the van they brought it to my house.
• They got my van repaired (and delivered to me) within a week.

Transmission work, unfortunately, is difficult. Mark is conscious of the financial impact and he and Cindy have worked out the best pricing they can to be fair to everyone. That includes the flat labor fee, the markup on parts and leaving it up each customer if they want to pay an extra 3% to use their credit card.

I appreciate what they did for me, and am confident the job was done well. If in the future I find there was a problem I’ll make sure to update this review.

****End of year 2024 Update****
7 months after the transmission repair the van was rattling. I troubleshot chassis issues as well as I could and reached out to Cindy. They took my van in, as soon as I could bring it, drove it for 50+ miles couldn't recreate the issue, and even took the pan off to see if they saw anything wrong inside of the transmission - without charging me a penny.

Turns out the issue was a bad fuel pump- not related to the transmission at all, but they took great care of my van and of me.

We're approaching two years of a new transmission and it works great. That even included taking a trip to Yellowstone. Thank you again Mark and Cindy for doing great work and standing behind it. If I could do it all over again, I would not hesitate to work with you again.

I appreciate what they did for me, and am confident the job was done well. If in the future I find there was a problem I’ll make sure to update this review.

- David F. -

"I plan to take my other vehicles here..."

I am very happy with the work done on my van and the methodical approach to what needed to be done. I plan to take my other vehicles here for other work.

- Julie K. -

"These guys are the best…"

I'm having a custom transmission put in and 71 Chevy pickup and these guys are the best about figuring out the mechanics of it.

- Mark D. –

"Very knowledgeable..."

The owner took good care of me. Did more than I would have anticipated. Very knowledgeable. I will be returning if I need you for more work.

– Ken A. -

"A great honest mechanic!"

- Roy P. –

"Very satisfied!"

Fixed my 02 Chevy avalanche 2500. Transmission was basically junk and Mark and his team have it good as new. Very satisfied!

- Jim S. –

"Honest and reliable..."

Mark and Cindy take the time to listen and give good advice. Honest and reliable. Excellent work.

- Tom C. -

"I really feel like I'm in good hands with Mark & Cindy..."

Locally owned business. Great owners. There was sense of caring and professionalism, an effort to understand my wants and needs, quality work that exceeded expectations. Seriously, bonus points because Mark took an interest in my project, makes suggestions and goes the extra mile to make sure the job is done the right way. I only wish they did more than transmission work. I really feel like I'm in good hands with Mark and Cindy. You pay for this level of quality work but only once since whatever it is gets fixed the right way and things turn out just how they told you it would before they started the work. Highly recommended.

- Kevin N. -

"They will actually fix the problem that you're having..."

This is the place to go when you don't want to have to replace your entire transmission they will actually fix the problem that you're having with your transmission I totally recommend this place. When you want the best in a car, you buy a Mercedes or BMW. When you want the best in transmissions, you go to General Transmission. They did an exceptional rebuild on my 2006 Dodge Charger this past week. I highly recommend them.

- Robert L. -

"Very upfront and straightforward..."

Scheduled an appointment in a timely manner, very upfront and straightforward. Bought a new car with a lot of miles on it and had them test drive it to see how the transmission felt and if they believed any work would need to be done. Dropped the car off at 9AM and had it back by noon, told me she was running strong and the test drive was free of charge. I look forward to bringing my cars here for future maintenance.

- superaxel124 -

"Mark is a real stand up guy thank you for going the extra mile"

- Robert A. -

"Wow"

- Daniel H. -

"Highly recommended honest and fair..."

I had several great experiences with General transmission the first car they worked on they towed in for free and after it was done when a minor problem occurred they fixed it immediately under warranty on the second car I got a serious price break as a return customer on the third car the fix was so minor that I wasn't even charged highly recommended honest and fair if you need a transmission job done this is where you should take your car

- Michael S. -

"Honest work at a reasonable rate..."

Done lots of business over the last 40 + years, great locally owned ,operated shop. The crew is a family of long term skilled transmission technicians. Honest work at a reasonable rate. Certainly not the cheapest, but when your building high tech newer transmissions ,you want guys that are the best in the trade.

- Mark B. -

"This is a GREAT company!!!"

What an AMAZING shop! Talk about reliable and honest! I'm always skeptical, like most people are when it comes to auto shops because you never know what you will be billed or get ripped off! That is NOT the case here with General Transmission. Mark was transparent the whole way through with cost of labor and parts. He tells you everything and is pretty honest about what it takes.

The job was done well and it was done in less time than I had expected. Mark is very reliable and trustworthy. My car runs better now than before I took it into his shop. I know for a fact, Mark will be my auto mechanic. And by the way, he does more than just transmission.

This is a GREAT company!!!

- Julius E. -

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